Cancellations and refunds

Effective 15 August 2026

Cancellation before work begins

Request cancellation by emailing info@module-framecore.digital. A full refund is available when we receive the request more than five working days before the first scheduled call and no tailored research has started.

Work already started

When research, workbook preparation or a call has begun, we deduct the fair value of completed work and refund the remainder. Completed consultations, delivered written reviews, payment processing charges that cannot be recovered, and third-party materials purchased with your prior approval are non-refundable.

Rescheduling and no-shows

You may reschedule once without charge with at least two working days’ notice. Later changes may incur a €60 rebooking charge where reserved preparation time cannot be reused. A no-show without notice is treated as a completed session, although we will consider documented emergencies individually.

Deposits and our cancellation

Any booking amount is applied to the engagement fee. Its refundable status follows the stages above rather than its label. If we cancel and cannot offer a suitable replacement date, we refund all undelivered work.

How refunds are made

Approved refunds return to the original payment method where possible within 10 working days; bank or card providers may take additional time. Currency movements do not change the original euro refund amount. Statutory cancellation rights and other mandatory consumer remedies remain unaffected.

Include your name, booking date and reason in the request. Exceptional illness, bereavement or travel disruption will be assessed reasonably.